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Environmental Services Pest Control
Pest Control Services
Council Offices
37 Pembroke Road
LONDON
W8 6PW
Tel: Environmental Healthline: 020 7361 3002
Textphone: 07967347803
020 7361 3002: Environmental Healthline
Email: pest.control@rbkc.gov.uk
environmentalhealth@rbkc.gov.uk: Environmental Healthline
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The Environmental Health Department provides pest control services for a variety of insect and rodent pests, including:
Note: We do not provide pest control services for problems caused by bees wasps, birds, (including pigeons and gulls) squirrels or foxes.
Important notice From 1 May 2005 we will be making a charge for all pest control treatments except rats (this will continue to be a free service). The charges are set out in the table below.
| Pest | Treatment charge as of 14 April 2008 |
Number of visits |
|---|---|---|
| Mice | £97* | up to 3 |
| Rats | Free investigation service | 1 visit (treatment will not necessarily be given) |
| Cockroaches | £134* | up to 3 |
| Pharohs' Ants | £134* | 3 visits |
| Animal fleas | £91* | 1 visit |
| Garden Ants | £91* | 1 visit |
| Stored Product Moths | £91* | 1 visit |
| Carpet Beetles | £91* | 1 visit |
| Bedbugs | £113* | Up to 3 visits (initial survey plus 2 treatment visits) |
* Our treatment charge is for work which takes an average time of 45 minutes. More complicated types of infestation (large single-residency houses, more than two average sized (12’ X 12’) rooms etc.) will have to pay for each additional 30 minutes.
If you need to cancel or re-arrange an appointmenet please contact us within 24 hours of the appointment time. If our officer calls and you are not at home, or any required preparatory work has not been completely carried out, or we cannot do the work for reasons beyoned our control you will incur a financial penalty (see below).
paying clients |
clients receiving a free service |
|---|---|
| full cost of treatment payable again | £20.00 |
| please note: any further request for help or advice that you make may be refused until the £20 has been paid |
Tenant Management Organisation (TMO) tenants will not be charged for services. However, sometimes an entire block or terrace can be infested and the TMO will need to pay for remedial work to be carried out. In such cases, the TMO may re-charge tenants/owner-occupiers for the costs of the work.
Landlords, including Housing Associations (RSLs) are responsible for dealing with pest problems (rats, mice, cockroaches, bedbugs, textile moths, pigeons, tropical ant species and garden ants) in or on their property. The Council has no statutory obligation to provide pest control treatments to tenants of private landlords or Housing Associations (RSLs), regardless of whether they receive Council Tax Benefit or Housing Benefits.
Important: Tenants of Housing Associations and private sector landlords must inform their landlord (or the landlord’s representative) of any problems they have with pests. Whereupon, the landlord (or their representative) must immediately take appropriate action to ensure the infestation is eradicated and any causes of the infestation (inadequate pest-proofing, hygiene and housekeeping etc.) are rectified.
The Council’s Pest Control Officers will investigate most pest complaints and if necessary, take enforcement action to ensure landlords, including Housing Associations (RSLs) comply with the requirements of the various pieces of legislation relating to pest infestation, and storage and disposal of household or commercial waste.
All tenants who are advised by their landlord, to contact Environmental Health in relation to matters of pest infestation will be referred back to their landlord for pest treatment.
We can also offer a comprehensive pest control service, including annual business 'pest-control health-checks', at competitive prices, to:
If a home becomes so filthy and infested with vermin that it becomes a public health hazard we can take enforcement action to resolve the problem.
For information on our enforcement policy see Directorate of Environmental Health Enforcement Policy [PDF file] (file size 289Kb)
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