Pest Control Service

• domestic services
• commercial pest control service
• pest control information and advice
• public health hazard
• Enforcement Policy

Domestic services

The Environmental Health Department provides pest control services for a variety of insect and rodent pests, including:

• Pharaoh's ants
• Wasp's nests
• rats
• mice
• carpet beetles
• stored product moths
• cat fleas
• cockroaches
• bedbugs

Note: We do not provide pest control services for problems caused by bees, birds (including pigeons and gulls), squirrels or foxes.

Important notice: We charge for all pest control treatments except the treatment of rats. The charges are set out in the table:

Treatment charges

Pest	Treatment charge as of 1 April 2009	Number of visits
Mice	£100*	up to 3
Rats	free investigation service	1 visit (treatment will not necessarily be given)
Cockroaches	£139*	up to 3
Pharohs' Ants	£139*	3 visits
Animal fleas	£94*	1 visit
Garden Ants	£94*	1 visit
Stored Product Moths	£91*	1 visit
Carpet Beetles	£94*	1 visit
Bedbugs	£117*	up to 3 visits (initial survey plus 2 treatment visits)
Wasp's nests	£100	Per nest (subject to height and location restrictions)

* Additional charge applicable (per extra 30 minutes). Our treatment charge is for work which takes an average time of 45 minutes. More complicated types of infestation (large single-residency houses, more than two average-sized (12' x 12') rooms, etc.) will have to pay £31.00 for each additional 30 minutes.

Additional services and treatment charges (2009-2010)

Service	Cost	Additional information
Supply of pre-fabricated sub-floor air vent covers	£10	Per cover
Supply and fitting of pre-fabricated sub-floor air vent covers	£26	Per cover (glue fitting only)
Supply of replacement interceptor cap	£10	Per cap
Supply and fitting of replacement interceptor cap	£74	Per cap (subject to survey and depth of inspection chamber)
CCTV Drain and void survey	£125	Per hour (including DVD recording of survey) Additional charge of £31 for each 30 minutes of work required
Collection of discarded syringes (maximum of 10 syringes) from commercial or private property	£150	Collection and disposal. Additional rates will be quoted for more than 10 syringes

Missed appointments

If you need to cancel or re-arrange an appointmenet please contact us within 24 hours of the appointment time. If our officer calls and you are not at home, or any required preparatory work has not been completely carried out, or we cannot do the work for reasons beyond our control, you will incur a financial penalty (see below).

Missed / aborted (cancelled with less than 24 hours notice) appointment visit fee as of 1 April 2009

Paying clients	Clients receiving a free service
Full cost of treatment payable again	£21 Please note: Any further request for help or advice that you make may be refused until the £21 has been paid

Tenant Management Organisation (TMO)

Tenant Management Organisation (TMO) tenants will not be charged for services. However, sometimes an entire block or terrace can be infested and the TMO will need to pay for remedial work to be carried out. In such cases, the TMO may re-charge tenants/owner-occupiers for the costs of the work.

Landlords, Housing Associations / Registered Social Landlords

Landlords, including Housing Associations (RSLs) are responsible for dealing with pest problems (including rats, mice, cockroaches, bedbugs, textile moths, pigeons, tropical ant species and garden ants) in or on their property. The Council has no statutory obligation to provide pest control treatments to tenants of private landlords or Housing Associations (RSLs), regardless of whether they receive Council Tax Benefit or Housing Benefits.

Important: Tenants of Housing Associations and private sector landlords must inform their landlord (or the landlord’s representative) of any problems they have with pests. Whereupon the landlord (or their representative) must immediately take appropriate action to ensure the infestation is eradicated and any causes of the infestation (inadequate pest-proofing, hygiene and housekeeping etc.) are rectified.

The Council’s Pest Control Officers will investigate most pest complaints and if necessary, take enforcement action to ensure landlords, including Housing Associations (RSLs) comply with the requirements of the various pieces of legislation relating to pest infestation, and the storage and disposal of household or commercial waste.

All tenants who are advised by their landlord to contact Environmental Health in relation to matters of pest infestation will be referred back to their landlord for pest treatment.

Commercial pest control services

We can also offer a comprehensive pest control service at competitive prices (including annual business 'pest-control health-checks') to the following:

• Landlords
• Property management companies
• Managing agents
• Housing Associations (RSLs)
• Commercial (non-food business) premises
• Churches and other places of worship
• Garden Square Committees
• Residents' Associations
• Government buildings
• Public health hazard

If a home becomes so filthy and infested with vermin that it becomes a public health hazard, we can take enforcement action to resolve the problem.

Enforcement policy

For information on our enforcement policy, see Directorate of Environmental Health Enforcement Policy [PDF file] (file size 289Kb)

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